(1) Do you offer international shipping?
Answer: We currently only offer shipping within the United States, excluding Hawaii, Alaska, international locations, P.O. Boxes, and APO, FPO, and DPO addresses.
(2) What shipping methods do you use?
Answer: We use standard shipping methods.
(3) Do you offer free shipping?
Answer: No, we do not offer free shipping within the United States.
(4) How much is shipping?
Answer: Shipping costs $9.75.
(5) What is the processing and shipping time?
Processing time: 1-3 business days (Monday to Friday)
Shipping time: 4-7 business days (Monday to Friday)
(6) What payment methods do you accept?
Answer: We accept the following credit cards: Visa, JCB, American Express, and MasterCard.
(7) Is my billing information safe?
Answer: Yes, Shapefan uses 128-bit SSL (Secure Socket Layer) encryption to ensure your shopping experience is secure. This technology encrypts sensitive information, such as passwords and credit card numbers, ensuring safety during online transactions. All forms on our website are protected with SSL to secure your personal information.
(8) When will my credit card be charged?
Answer: Your credit card will be charged immediately after your order is successfully submitted.
(9) Are there any time restrictions for placing an order?
Answer: No, our online store is open 24/7 and accepts orders at any time.
(10) Can shipping charges be refunded?
Answer: No, shipping charges are non-refundable.
(11) What should I do if I receive a damaged or incorrect item?
Answer: If you receive a damaged or incorrect item, please contact us immediately.
(12) What should I do if my tracking number isn’t showing any updates?
Answer: Please wait 24-48 hours, as tracking information should update by then.
(13) How can I cancel my order?
Answer: If you need to cancel your order, please contact us by email within 24 hours. Once the order has been shipped, it cannot be canceled.
(14) How can I contact you?
Answer: You can reach us through our “Contact Us” page.